Shopping & shipping FAQ

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One of the things that are special about ABC247 is that we offer both physical products and online learning opportunities! Our online physical products segment is run by Caroline Ottermalm, DjurVarDag AB. She is also in charge of payments, shipping and the daily running of the shop.

You can buy all sorts of physical products in our shop within categories of positive reinforcement, clicker training and enrichment as well as books on various related topics. You find them all in the Shop category.

<strong>Why are all prices displayed ex. VAT?</strong>

This is because there are different VAT rates in different countries. If you live outside the EU, the final price is always ex. VAT. On the other hand, if you living in the EU the VAT rate differs.

<strong>What are your payment options? </strong>

We are currently only offering the option of paying by card (VISA, MasterCard or American Express) via Stripe.

<strong>Will there be other payment options in the future? </strong>

Yes, we are working on other solutions but we do not currently know when this will be possible.

<strong>I have not received any order confirmation, what do I do?</strong>

If you have not received any order confirmation but money has been withdrawn from your account, please contact us at as soon as possible.

<strong>What are the shipping costs?</strong>

The shipping costs vary depending on where you live. When you check out, you will be able to see the complete price information including shipping to the delivery address you have entered at checkout.
Free shipping within Sweden as on!

<strong>How long is your delivery time?</strong>

We send the package within 2-15 working days if none of the products are pre-order products. How long the actual shipping takes depends on where in the world the package should be shipped.

<strong>Where and how do I pick up or receive the ordered products?</strong>

We send all packages with DHL and you will have to check with your local DHL-office on the delivery process in your specific country. You will receive a shipping ID / package number to your email, so that you will be able to track your order and the package.

<strong>I live in an EU country, does the The Act on Distance Contracts and Off-Premises Contracts apply?</strong>

Yes, the The Act on Distance Contracts and Off-Premises Contracts applies within but not outside of the EU.
According to the Act on Distance Contracts and Contracts Outside Business Premises (2005: 59), you as a private consumer always have a 14-day right of withdrawal from the day when the contract is concluded, ie. the day you make your purchase.

If you want to cancel your order, this must be done within these 14 days by notifying us in writing to Attach order number for faster service.

<strong>What do I do if I regret my purchase and want to return it?</strong>

We only accept returns from private individuals within the EU on goods where the original packaging has not been broken. Contact us via for more info.

<strong>How soon do I need to return an item if desired?</strong>

You have 30 days to return an item from the time you receive it. The product must be in its unbroken, original packaging without damage or other external influences. If the product is broken, damaged or if you for any other reason want to make a complaint, see the question below.

<strong>How do I make a complaint?</strong>

Do you wish to complain about something?
As we are resellers of many different goods, we would like you to send us the following:

  • Your order number
  • Which product it is
  • Why you want to complain about the product
  • A picture / film of the lack of the product

    Email your complaint to

<strong>How soon do I get my money back if I return or complain about an item?</strong>

We will refund your money to your card as soon as we have received the item you sent in return or after your received complaint has been processed. After that, it takes about 1-3 days for the money to reappear in your account.

<strong>Is there any difference in the shopping experience from</strong><br>(for our Scandinavian customers)

Except from the language, you can’t find any food, treats or other edible products for animals.

It’s still the same price, shipping costs (free shipping within Sweden) and all the physical products you find here at ABC247 you also find in our Swedish web shop