Online Learning FAQ

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How do I register for a webinar or online course?

  • You find all available webinars and courses in the online learning category in the webshop.
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  • Upon purchase, you’ll be asked to register. Please do so, as that is what will enable us to communicate with you about the webinar.
  • When you have purchased your webinar you’ll receive an e-mail with details on how to access the webinar.
  • At the end of most LIVE webinars there will be time for Q&A
  • New webinars will be announced ikely show up on the calendar on the FDSA site first, followed by on the Webinars page once they are available to purchase.
  • When you register, you’ll receive 2 emails – a receipt, and details on how to access the live webinar. If youare a current student, you can access the link to the live webinar in your student account under My Webinars. If you don’t receive those please send an email to allthethings@fenziacademy.com so we can make sure everything is correct.

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What time does the live webinar start? And how to I get the time zone right?

The starting time for your live webinar is set in CET (Central European Time) which is the time zone for all of Sweden and central Europe. You can find what the equivalent time in your location on any given date through an online time zone converter.

We typically use the 24 hr clock, so for example 20.00 = 8 PM.
Click here for a 24 hr vs 12 hr clock table.

For time zone conversion,
we suggest: www.timeanddate.com/worldclock/converter.html

Live webinars – how do they work?

  • You find all upcoming LIVE webinars, along with any recordings that are available for purchase, in the online learning category in the webshop.
  • Upon purchase, you’ll be asked to register. Please do so, as that is what will enable us to communicate with you about the webinar.
  • When you have purchased your webinar you’ll receive an e-mail with details on how to access the webinar.
  • At the end of most LIVE webinars there will be time for Q&A
  • New webinars will be announced ikely show up on the calendar on the FDSA site first, followed by on the Webinars page once they are available to purchase.
  • When you register, you’ll receive 2 emails – a receipt, and details on how to access the live webinar. If youare a current student, you can access the link to the live webinar in your student account under My Webinars. If you don’t receive those please send an email to allthethings@fenziacademy.com so we can make sure everything is correct.

Webinar recordings – how do they work?

What if I can’t join the live version of the webinar?

Most webinars will be available as recordings afterwards, as a courtesy for our customers.

Occasionaly, a webinar might be LIVE-ONLY. If so, that’ll be clearly stated in the webinar description and there will be no recording available afterwards.

(if a webinar is live-only, that’ll byou have pre-purchased the webinar, you’he webinar may be up on the purchase page for a short period after the live webinar. The purchase option will be removed within 24-48 hours after the webinar airs and after that will no longer be available for purchase. Students that purchase the option in that short window after the webinar airs will have access to the recorded version of the webinar.

Do “My courses” include both courses and webinars?

Yes. All your online courses and all your webinar recordings are found in “My courses”.

For how long do I have access to my online learning material?

Typically, you’ll have access to your online courses and webinar recordings. In most cases we’ll expand that time period indefinitely, but we only promise access for one year.

If there is ever a shorter access time than one year we’ll state that clearly in the product description.

How do I access my webinar recordings or online courses or?

To access all the online courses and webinar recordings you have purchased:
Click on “My courses” in the top right corner of the ABC247 website.
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I try to purchase a course or webinar, but in check-out I get a message saying I already have it?

XXX identified per e-mail address

If you want to purchase a course or webinar for someone else, please use their e-mail and contact information in the check-out. (You can also buy a gift card and let them buy it themselves)

How do webinars work?

What if I can’t attend/watch the live version of the webinar?

If you pre-purchase the webinar, a recording of the webinar will be available in your FDSA account under the “My Webinars” tab; however, you will miss out on the opportunity to participate in Q&A. It generally takes us about 48-72 hours to process and post the recording to be viewed and then students will have one year to view the recording. If you purchase another webinar then access to all webinar recordings will renew for a year from your most recent webinar purchase.

Will I be able to buy a webinar afterward?

How do I know what time the webinar will be in my timezone?

All webinars are based on “San Francisco” time. You can click here to see what time it is now in San Francisco, or click here to figure out the exact time by date. 

I didn’t receive the email with the link to the live webinar. How do I access?

The link to access the live webinar will be available in your webinar library. You can access your library after logging into this FDSA website and selecting “My Webinars”. If the link is not there please send an email to help@fenziacademy.com. Common registration errors include email address typos or using alternate emails from your student account will result in the webinar not showing in your library. Please also be sure to check your spam for any missing emails.

Can I participate if I am not an FDSA student?

Absolutely! Additionally, our system automatically creates an account for you to be able to view the recorded version of your pre-purchased webinar. Your account details will be emailed to you. Recordings will be available in your FDSA account under the “My Webinars” tab.

If I pre-purchase a webinar, how long will the recording be available?

Recorded webinars will be in your webinars library for a year from the purchase date; your library will renew each time you purchase a new webinar.

What is a webinar library?

Recorded webinars are hosted in your student account for viewing under “My Webinars”.  If you are a new student an account will be created for you as part of your purchase and details will be emailed to you.  Recorded webinars will be in your webinars library for a year from the purchase date; your library will renew each time you purchase a new webinar. 

Note: The webinar library is separate from the class library; buying a class does not renew your webinar library, and buying a webinar will not renew your class library.  

How can I access my webinar library?

Online course FAQ

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